CSG SECURITY

Privacy Policy

Last Updated: January 2026

At CSG Security, we are committed to protecting your privacy and to ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act 4 of 2013 (PoPIA).

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our Website.

1. The Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering our security and risk management services accordingly. For this purpose, we will collect contact details including your name and organization.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information is required and what information is optional.

The categories of information we may collect include:

  • Identifiers: Name, surname, physical address, email address, and phone number.
  • Commercial Information: Services requested, site locations/premises, and billing information.
  • Technical Data: IP address, browser type, and operating system (collected automatically when you visit our website).

2. How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.

For example, we may use your information to:

  • Gather contact information;
  • Confirm and verify your identity or to verify that you are an authorised user for security purposes;
  • Process requests for security assessments, guarding, or technical installation quotes;
  • Detect and prevent fraud, crime, money laundering or other malpractice;
  • Conduct market or customer satisfaction research or for statistical analysis;
  • Audit and record-keeping purposes;
  • In connection with legal proceedings.

3. Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes;
  • Where we believe it is necessary to protect our rights.

4. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security;
  • Computer and network security;
  • Access to personal information;
  • Secure communications.